Shipping & Delivery Policy

Last Updated: December 21, 2024

At Melting Magic Pvt. Ltd., we deliver our premium handmade candles across India with utmost care. This policy outlines our shipping and delivery terms.

1. Delivery Coverage

1.1 Service Areas

We deliver to all major cities and towns across India including:

• All metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, etc.)
• Tier 2 and Tier 3 cities
• Most towns and serviceable pin codes

1.2 Remote Areas

For remote or difficult-to-access locations:

• Delivery may take additional time
• Courier partner serviceability will be confirmed at checkout
• Additional shipping charges may apply

2. Shipping Timeline

2.1 Processing Time

• Ready-to-Ship Products: 1-3 business days for order processing and packaging
• Custom/Made-to-Order: 5-10 business days (depending on complexity)
• Bulk Orders: Timeline discussed at time of order (typically 7-15 business days)

2.2 Delivery Time

Location	Estimated Delivery Time
Bhopal (Local)	2-4 business days
Metro Cities	4-7 business days
Tier 2 Cities	5-8 business days
Tier 3 Cities & Towns	7-12 business days
Remote Areas	10-15 business days

Note: Delivery times are estimates and may vary based on courier availability, weather conditions, festivals, and other factors beyond our control.

3. Shipping Charges

3.1 Standard Shipping

• Shipping charges calculated based on order weight and delivery location
• Displayed at checkout before payment confirmation
• Typically range from ₹50 to ₹200 for standard orders

3.2 Free Shipping

• Available on orders above ₹999 (may vary during promotions)
• Applicable to most pin codes in India
• Promotional free shipping announced via WhatsApp and Instagram

3.3 Bulk Orders

• Special shipping rates for bulk orders (50+ units)
• Freight charges discussed and quoted separately
• Multiple shipments possible for very large orders

4. Packaging

4.1 Protective Packaging

We take special care in packaging our candles:

• Bubble wrap and cushioning materials
• Sturdy corrugated boxes
• Fragile stickers and handling instructions
• Eco-friendly packaging materials wherever possible
• Gift packaging available on request (may incur additional charges)

4.2 Custom/Gift Packaging

• Premium gift packaging available for special occasions
• Corporate branding for bulk orders
• Charges vary based on packaging type

5. Order Tracking

5.1 Tracking Information

Once your order is shipped:

• You'll receive tracking details via WhatsApp and Email
• Track your order using the provided tracking number
• Real-time updates on shipment status
• Estimated delivery date provided

5.2 Delivery Updates

• Out for Delivery notification on delivery day
• Delivery confirmation with proof of delivery
• Contact courier directly for specific delivery queries

6. Delivery Process

6.1 Delivery Attempt

• Courier will attempt delivery at the provided address
• Ensure someone is available to receive the package
• Valid ID proof may be required at delivery
• Signature required for proof of delivery

6.2 Failed Delivery

If delivery attempt fails:

• Courier will leave a delivery note
• Second delivery attempt will be made next business day
• Contact courier or us immediately to reschedule
• Unclaimed packages returned after 3 failed attempts

6.3 Return to Origin (RTO)

If package is returned to us due to:

• Incorrect address provided
• Customer unavailable after multiple attempts
• Customer refused delivery

Additional shipping charges will apply for re-delivery. Original shipping charges are non-refundable.

7. Inspection at Delivery

IMPORTANT: Please inspect your package at the time of delivery

• Check for external damage to package
• Open and verify contents if outer package is damaged
• Take photos/videos if damage is noticed
• Report damage immediately to courier and us
• Do not accept severely damaged packages

8. Damaged in Transit

If candles arrive damaged:

• Take clear photos of damaged product and packaging
• Contact us within 48 hours via WhatsApp: +91 97558 48659
• Keep all packaging materials
• We will arrange free replacement or full refund

9. Delays and Force Majeure

9.1 Possible Delays

Deliveries may be delayed due to:

• Natural disasters, floods, storms
• Strikes or political unrest
• Festival seasons and peak shopping periods
• COVID-19 or pandemic restrictions
• Government regulations or lockdowns
• Courier partner operational issues

9.2 Our Commitment

In case of delays:

• We will keep you informed via WhatsApp
• Provide revised delivery estimates
• Offer alternatives where possible

10. International Shipping

Currently, we do not offer international shipping. We deliver only within India. For international inquiries, please contact us at meltingmagic.in@gmail.com

11. Order Modifications

11.1 Address Changes

• Contact us immediately if address needs correction
• Changes possible only before shipment
• Once shipped, address cannot be changed
• Coordinate with courier for delivery location changes

11.2 Delivery Date Changes

• Specific delivery dates cannot be guaranteed
• For urgent orders, contact us before placing order
• Express shipping may be available (additional charges apply)

12. Customer Responsibilities

To ensure smooth delivery:

• Provide complete and accurate delivery address with landmark
• Include working contact number
• Be available to receive delivery during business hours
• Verify pin code serviceability before ordering
• Inspect package immediately upon delivery
• Report issues within 48 hours

13. Bulk and Corporate Orders

13.1 Large Order Shipping

• Special shipping arrangements for orders 100+ units
• Multiple shipments may be required
• Freight charges calculated separately
• Delivery timeline discussed at order confirmation
• Dedicated support for tracking large shipments

13.2 Multiple Addresses

For corporate gifting to multiple addresses:

• Provide complete address list in advance
• Additional handling charges may apply
• Individual tracking for each shipment
• Bulk shipping discounts available

14. Contact for Shipping Queries

For shipping and delivery questions:

Melting Magic Pvt. Ltd.
📧 Email: meltingmagic.in@gmail.com
💬 WhatsApp: +91 97558 48659
📞 Phone: +91 97558 48659
📍 Bhopal, Madhya Pradesh, India

15. Policy Updates

We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be posted with a new "Last Updated" date. Continued use after changes constitutes acceptance of the updated policy.